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Refund Policy

You have 30 days from purchase to return any item. All items must be in original packaging and be in new condition. Partly used or opened products cannot be returned. All returns must be pre-approved by obtaining a RMA (Return Merchandise Authorization). This can be done via email or phone call. Return shipping charges are the responsibility of the customer.

Exceptions:

There are some pool and hot tub chemicals that cannot be returned due to USDOT regulations. If you are concerned that something you are purchasing will not be able to be returned please contact us and we will discuss the options with you before your purchase.

Contact Us:
Email: support@hottub.club
Phone: 541-904-0131

Address:
Hot Tub Club - Returns
80827 Wade Gulch Ln
Lostine, OR 97857